Cancel/Change Order

Order Changes & Cancellations

Please review your order carefully before completing checkout — especially size, color, and quantity.

Cancellations

• You may cancel your order within 24 hours of purchase. A 10% cancellation fee applies to cover processing costs.

• If your order has already been processed or shipped, cancellation may no longer be possible.

• To request a cancellation, please email us at support@vanteet.com with your order number and reason for cancellation.

Exchanges

• We currently do not offer direct exchanges for incorrect selections (such as size or color).

• If you wish to make changes, you can cancel your order within 24 hours and place a new one.

• Need help choosing the right fit or style? Our support team is happy to assist before you complete your purchase — just email support@vanteet.com.

Returns & Refunds
We accept return requests within 30 days of delivery. After this period, all sales are considered final.

Eligible returns include:

• Items that arrive damaged or defective

• Incorrect products received

• Products that differ significantly from their description

Not eligible for return:

• Items that are used, washed, or altered

• Minor cosmetic flaws (e.g., loose threads, slight wrinkles)

• Items missing original tags or packaging

• Damage not caused by Vanteet

How to Request a Refund
To start a return or refund, please contact our team at support@vanteet.com and include:

• Your order number

• Photos or videos showing the issue

• Proof of purchase (e.g., order confirmation)

• Shipping receipt (if applicable)

⚠️ Important: Do not return any items without prior approval. Unauthorized returns will not be accepted or processed.

Refund Processing

• Refunds are issued within 7 business days after we receive and inspect your returned item.

• Once processed, you’ll receive an email confirmation of your refund.

• Please allow 3–5 business days for the refund to appear in your account, depending on your payment provider.

• Refunds include original shipping charges only if the issue was caused by Vanteet.

• If your refund hasn’t appeared after 10–15 business days, please contact your payment provider for assistance.

Important Notes

• Return window: 30 days from delivery

• Customers are responsible for return shipping costs (unless Vanteet is at fault)

• Vanteet is not responsible for loss or damage during return transit

Questions or Concerns?
We’re always here to help!

📧 Email: support@vanteet.com
🕘 Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)

Thank you for shopping with Vanteet — your trust means everything to us.