At Vanteet, your satisfaction means everything to us. We want your experience on vanteet.com to be seamless, enjoyable, and completely stress-free. If something isn’t quite right with your order, our return process is simple, transparent, and designed to make things right quickly.
Eligibility for Returns
You can request a return if your item meets the following conditions:
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The item is unused, unworn, and still has all original tags attached.
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It’s returned in the original packaging you received.
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You can provide proof of purchase, such as your order confirmation or receipt.
Please note: Items that are used, damaged, or missing original packaging may not be eligible for a full refund.
Return Timeframe
Return requests must be made within 30 days of receiving your order. Unfortunately, we can’t accept returns after this period.
How to Start a Return
To begin the return process, please contact us at support@vanteet.com and include:
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Your full name and order number
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A copy of your receipt or order confirmation
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A short explanation of why you’re returning the item
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A photo or video of the product (especially if it arrived damaged, defective, or incorrect)
Our support team will review your request and reply within 72 hours with detailed instructions.
Return Shipping
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Customers are responsible for return shipping costs unless the issue is our fault (e.g., defective or incorrect item).
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Original shipping fees are non-refundable.
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If the return is due to our mistake, we’ll provide a prepaid return label.
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We recommend using a trackable shipping method for all returns to ensure safe delivery.
Exchanges
We gladly offer exchanges for items that are:
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Defective or damaged upon arrival
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Incorrect in size, color, or style
To request an exchange, contact support@vanteet.com with your replacement details. Once approved, we’ll process and ship your new item promptly.
Exceptions & Limitations
Returns may be refused or only partially refunded if:
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The request is submitted after 30 days from delivery.
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The returned product shows signs of wear, washing, or alteration.
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The item was clearly marked final sale or non-returnable at purchase.
| Payment methods |
Country |
| Visa, Mastercard and American Express (credit/debit cards and prepaid cards – via PayPal) |
Worldwide |
| Buy now, pay later: Afterpay/Affirm/Klarna (via PayPal) |
United States* |
Note:
All of your online transactions must be associated with a billing address. Make sure that the billing address
mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other
credit card issuer) or that associated with your prepaid card.
*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use
this form of payment. Please check further information about the Buy Now Pay Later transaction here.
Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by
these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged
pursuant to a California Finance Lenders Law license.
